Postbag 20
Nobody is answering my complaint
Answered 6 May 2026 · reading time about 3 minutes
“Six weeks of phone calls and nothing has happened. Is there anyone above the network I can go to?”
— R.A., Aberdeen
Important notice: qukbnaro is an independent reader-question blog. We are not a mobile network, and we are not affiliated with, endorsed by or connected to Three, O2, Sky Mobile, EE, Vodafone or any other provider. We do not sell SIM cards, contracts, handsets or services. Every answer is general guidance only — confirm current details with the provider's own website or app before deciding anything.
The short answerPut it in writing, keep the reference, and count to eight weeks. At that point — or the moment they issue a deadlock letter — a free, independent ombudsman takes over, and its ruling binds them and not you.
Complain in writing — app transcript, email or letter — with dates, facts and the outcome you want. Keep the reference.
Give them a fair window, and log every contact meanwhile.
At eight weeks unresolved, or the moment a deadlock letter arrives, escalate for free.
The Communications Ombudsman (CISAS for some providers) reviews the file and rules.
Court routes stay open afterwards; the ombudsman usually makes them unnecessary.
What actually wins
Evidence, not eloquence
Status-page screenshots, usage screens, bills, chat transcripts and a simple dated log outperform any amount of frustration. Start the folder on the first bad day.
Bundled billsComplain to the brand on the bill; references matter double during account migrations.
Tenant brandsComplain to the tenant you bought from, never the landlord network.
Mis-sellingUse the word explicitly in writing — it triggers a specific review lane.
Important notice: qukbnaro is an independent reader-question blog. We are not a mobile network, and we are not affiliated with, endorsed by or connected to Three, O2, Sky Mobile, EE, Vodafone or any other provider. We do not sell SIM cards, contracts, handsets or services. Every answer is general guidance only — confirm current details with the provider's own website or app before deciding anything.
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