Postbag 19
The whole street lost signal — can I claim?
Answered 9 May 2026 · reading time about 3 minutes
“We had no service for most of two days. The network says it was 'planned work'. Do I get anything back?”
— W.M., Carlisle
Important notice: qukbnaro is an independent reader-question blog. We are not a mobile network, and we are not affiliated with, endorsed by or connected to Three, O2, Sky Mobile, EE, Vodafone or any other provider. We do not sell SIM cards, contracts, handsets or services. Every answer is general guidance only — confirm current details with the provider's own website or app before deciding anything.
The short answerPossibly. Log it properly, report it in writing once service returns, and ask what goodwill applies. Sustained or repeated loss is where credits get agreed — and your log is what wins the argument.
Local, sudden, hours longMast maintenance or a fault. Status checker plus postcode; nothing on the handset helps.
Bars full, data dead, eveningsCongestion, documented in busy urban centres and inherited by tenant brands.
Calls failing on older phonesThe 3G shutdowns of 2024 and 2025.
One room, foreverBuilding materials — Wi-Fi Calling.
Rare national outagesSocial feeds light up, the status page confirms, and waiting is the only cure.
Log the outage: dates, times, postcode, what failed.
Report it in writing once service is restored, and ask what goodwill applies.
Sustained or repeated loss can earn credit — your log is the evidence.
Refused after a fair log? Eight weeks or a deadlock letter opens the free ombudsman.
While you wait
Keep Wi-Fi Calling on
It routes calls through your broadband, so home and office stay reachable even when the mast is down. It is the single most useful setting in British mobile.
Important notice: qukbnaro is an independent reader-question blog. We are not a mobile network, and we are not affiliated with, endorsed by or connected to Three, O2, Sky Mobile, EE, Vodafone or any other provider. We do not sell SIM cards, contracts, handsets or services. Every answer is general guidance only — confirm current details with the provider's own website or app before deciding anything.
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